Once your itinerary planning is finalised, Captivating Africa will confirm services and endeavour to hold bookings provisionally for up to 14 days. Please note that booking policies differ by property and country.
A 50% deposit is required to confirm the booking.
Flights are non-refundable and remain subject to industry-related fuel surcharges and exchange rate fluctuations unless fully paid within 24 hours of quoting.
Final balance payment is due no later than 80 days before travel.
Bookings made within 60 days of travel require full prepayment at the time of confirmation.
Upon final payment, your final documents and air tickets, if applicable, will be issued.
All activities are considered non-exclusive and non-private unless expressly stipulated otherwise in the booking agreement.
The price quoted is subject to change in the event of any unforeseen increases in fuel costs, including currency fluctuations relevant to aircraft or transfer services and/or government levies or taxes.
Whilst we strive to keep to scheduled arrangements, Captivating Africa may need to alter or change routes, camps or lodges due to natural occurrences, disasters or logistical considerations.
Credit Cards: Visa, MasterCard, American Express
Direct Deposit: Details will appear on your invoice.
All bank charges are for the client’s account.
Direct Deposit
All bank charges are for the client’s account.
Payments made in connection with bookings through Captivating Africa may be processed on our behalf by third-party payment service providers.
The entities processing payments on behalf of Captivating Africa may include:
TERN STAY LTD
Company registration number: 11766943
Registered address: 21a Larcom Street, London, England, SE17 1NJ
TernStay OÜ
Company registration number: 16372318
Registered address: Harju maakond, Tallinn, Kesklinnna Linnaosa, Roseni tn 13, 10111
By making a payment, the client acknowledges that relevant transaction and payment information may be provided to the applicable payment processor, acquiring bank, card network and other financial service providers where necessary to authorise, process and administer the transaction.
Payment information and personal information will be handled in accordance with applicable data protection requirements and our Privacy Policy.
All booking cancellations will be reviewed on an individual case-by-case basis, as we work in partnership with external lodges and are subject to their respective terms and conditions.
From confirmation to 61 days prior to travel: 25% of total cost forfeited.
60 days or less prior to travel: 100% of total cost forfeited.
At times, certain suppliers may have stricter cancellation policies, which will be passed on to the client accordingly.
All cancellations must be submitted in writing via email and will be effective from the date and time received during South African (SAST) business hours. If received outside of business hours, the next business day will apply.
If a supplier provides a full refund, Captivating Africa will refund the full amount received less a 5% administration fee.
A 5% administration fee will apply to all credit card and bank transfer refunds.
Captivating Africa reserves the right to cancel a booking without liability in the event of an obvious error or omission in quoting. You will have the option to either cancel without penalty or pay a top-up to correct the error.
Comprehensive travel and medical insurance is compulsory upon deposit payment for each guest as well as any dependants.
Insurance should cover, but is not limited to: trip cancellation, curtailment, emergency evacuation, medical expenses, repatriation and personal property loss or theft.
Travel insurance claims must be processed through the guest’s insurance provider. Captivating Africa will supply documentation needed to support the claim.
If there are refundable deposits due from Captivating Africa, the normal cancellation policy applies.
Captivating Africa acts only as an agent for third-party suppliers such as lodges, hotels, transport companies and airlines. All bookings are subject to their respective terms and conditions.
Captivating Africa accepts no responsibility or liability for any injury, loss, accident, delay or damage to persons or property, including loss of life or valuables, arising from the acts or omissions of third-party suppliers, including but not limited to transportation companies, accommodation providers, tour operators or any other independent contractors.
International visitors require a valid passport, valid for at least six months after entry, with a minimum of three (3) blank pages for visas.
Clients must ensure they meet all visa requirements for every country visited. Captivating Africa will not be held responsible for refused entry due to incomplete documentation.
If travelling with minors, special documentation, such as a certified letter of consent from the non-travelling parent as well as certified copies of birth certificates, may be required.
It is the client’s responsibility to consult with their medical practitioner regarding necessary vaccinations or medications for travel, including, but not limited to, malaria and yellow fever where applicable.
It is the responsibility of the client to ensure that all necessary entry visas are obtained in advance of travel. If it is not possible to arrange and settle visa requirements prior to departure, any associated visa fees or costs incurred upon arrival will be the responsibility of the client and must be reimbursed in full.
Clients are responsible for complying with all legal entry requirements of their destination country, including restrictions on items such as cigarettes, vapes and other controlled goods.
Full names as per passport must be provided for all flight bookings. Captivating Africa accepts no responsibility for errors if incorrect names or passport details are submitted.
Once tickets are issued, changes may not be possible or may incur an additional charge.
Once we receive your request, an agent will be in touch to review timing, destination preferences and recommended activities tailored to your interests.
